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Community Member
Dubbaluvva
Community Member
July 23, 2026
Question

i didnt give pac code on order

  • July 23, 2026
  • 1 reply
  • 28 views

Hi, I've just ordered my new phone which is due today but I forgot to give the package code. When I try and log in it's telling me to enter the new number, do I wait until I get that SIM, enter the code that comes through and then request my number to change or will that be too late? I don't want to lose my number. Thank you

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    July 23, 2026

    Hi ​@Dubbaluvva ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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