Hi ​@Katie.hanley,

If your new iD Mobile plan has already been deactivated, you wouldn’t be able to complete the switch from your previous network onto that line.

Normally, to move from another network to iD Mobile, you would request a PAC code from your current provider and then submit that transfer to move your number across.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team