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New Contributor
August 25, 2026
Question

I have 2 accounts by mistake

  • August 25, 2026
  • 2 replies
  • 18 views

I inadvertently have 2 ID mobile contracts. Help me cancel one 

    2 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    August 27, 2026

    Hi ​@MEID,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MEIDAuthor
    New Contributor
    August 27, 2026

    Too late.

    It got sorted yesterday. Finally. Not before I was cut off and scammed by people posing as ID customer services on Google. Why on earth would a phone provider make it impossible to speak to them over the phone? Clearly doing so leaves people prone to be scammed? They got my bank details, card details, address, email and phone number! I've had to cancel everything, order new cards, freeze my bank account and change all my passwords. About as awful a start as it's possible to get