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Community Member
March 18, 2026

i have a pac code but cannot see any instructions to switch my number

  • March 18, 2026
  • 8 replies
  • 157 views

I got my new SIM it says I should be able to use my PAC code and choose a date to switch but there are such options in the app or the website.

 

How do I keep my old number

8 replies

iD Mobile Employee
March 19, 2026

Hi ​@Manira,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

Kwanele

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New Contributor
September 12, 2026

I have a pac code but don't know how to use it. Please advise

Hosai W
iD Mobile Employee
iD Mobile Employee
September 18, 2026

Hi LozG,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
September 14, 2026

Hi, I have my PAC code but don't know how or where to switch to use my PAC code to keep my old number. Please can you help.

Hosai W
iD Mobile Employee
iD Mobile Employee
September 18, 2026

Hi ​@Bhavx 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
September 17, 2026

Hello, I have a PAC code, but don’t know how to use it as I selected the option of keeping my number when purchasing the eSim, however, it never gave me an option to use my PAC code. Please help me. Thank you

Hosai W
iD Mobile Employee
iD Mobile Employee
September 18, 2026

Hi ​@Miakax 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Geluk
Silver Contributor
Silver Contributor
September 17, 2026

Once you have your PAC code, here is how to give it to iD Mobile:

  • Online: Enter your PAC code at checkout when you order, or fill in iD Mobile's number transfer form once your new SIM is active.
  • Live chat: Contact iD Mobile's live chat team through the Help and Support page.

Wait for your number transfer to iD Mobile to complete

iD Mobile will send the transfer request to your current network.

Your number should move to your new iD Mobile SIM within 1 to 2 working days.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.