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Question

i have a pac code but cannot see any instructions to switch my number

  • March 18, 2026
  • 1 reply
  • 18 views
M
Community Member

I got my new SIM it says I should be able to use my PAC code and choose a date to switch but there are such options in the app or the website.

 

How do I keep my old number

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • March 19, 2026

    Hi ​@Manira,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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