i have a sim card but its not working, my phone number is { REMOVED } | iD Mobile Community
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i have a sim card but its not working, my phone number is { REMOVED }

  • January 15, 2026
  • 2 replies
  • 4 views
D
Community Member

i have a sim card

 

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • January 15, 2026

    Can you try SIM in a different device to see if you can connect?

    Alternatively get a replacement SIM at any CURRY’s.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • January 16, 2026

    Hi ​@deagollaku,

     

    It may be that the SIM card needs to be activated. Please follow the below steps to do so:

     

    To activate your iD Mobile SIM, use the iD Mobile App, log into My Account online, or visit the dedicated SIM activation webpage at my.idmobile.co.uk/activate-sim-outside, entering the 19-digit number from the SIM card holder, or use Live Chat for help if you're new or need a replacement, as new SIMs often come pre-activated or activate within 24 hours. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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