Community Member

i have a sim card but its not working, my phone number is { REMOVED }

2 replies
35 views

i have a sim card

Geluk

Silver Contributor

Can you try SIM in a different device to see if you can connect?

Alternatively get a replacement SIM at any CURRY’s.

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Gemma M

iD Mobile Employee

Hi @deagollaku,

It may be that the SIM card needs to be activated. Please follow the below steps to do so:

To activate your iD Mobile SIM, use the iD Mobile App, log into My Account online, or visit the dedicated SIM activation webpage at my.idmobile.co.uk/activate-sim-outside, entering the 19-digit number from the SIM card holder, or use Live Chat for help if you're new or need a replacement, as new SIMs often come pre-activated or activate within 24 hours.

Regards,

Gemma M

The iD Mobile Social Media Team

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