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Community Member
Zezolet
Community Member
July 25, 2026

i have been charged when my phone roaming already switched off when I am abroad

I have been charged roaming when my phone e roaming settings off when I am abroad. I always switch off mff my phone before before leave UK to be on the safe side before I arrive to NOT ROAM FREE Countries. Can you please sort this out extra charge 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 25, 2026

    Hi ​@Zezolet,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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