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i have been charged when my phone roaming already switched off when I am abroad

  • July 25, 2026
  • 1 reply
  • 5 views

I have been charged roaming when my phone e roaming settings off when I am abroad. I always switch off mff my phone before before leave UK to be on the safe side before I arrive to NOT ROAM FREE Countries. Can you please sort this out extra charge 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 25, 2026

Hi ​@Zezolet,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team