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Community Member
Oct 29, 2026 8:11 AM UTC
Question

I have decided to switch from 3 network to ID mobile

I have decided to switch from 3 network to ID mobile. I have decided to keep my old number using a PAC code. I have gone through all the steps, but 24 hours after my switching date, my phone is showing I can only receive Emergency Calls. I have tried all the trouble shooting steps provided, asked the chat bot for advice and it jsut says if the problem persists, contact support. Im not sure what else to do and this needs to get sorted urgently as I may be missing important phone calls.