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Community Member
TraceyJG
Community Member
April 25, 2026
Question

i have given my PAC code to ID and chose a date, but haven’t had any confirmation email or text, how can i check its in progress?

I have given my PAC code to ID but haven’t received any confirmation email or text, how can I check it’s in progress?

    2 replies

    Decembersangel72
    Gold Contributor
    Decembersangel72
    Gold Contributor
    April 26, 2026

    Hi ​@TraceyJG ,

     

    Your best bet is to contact iD Mobile Live Chat via the below link to help with regards to your problem as they will be able to see the details of your transfer:-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 26, 2026

    Hi ​@TraceyJG 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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