i have given my PAC code to ID and chose a date, but haven’t had any confirmation email or text, how can i check its in progress?

Hi ​@TraceyJG ,

Your best bet is to contact iD Mobile Live Chat via the below link to help with regards to your problem as they will be able to see the details of your transfer:-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good luck x

Hi ​@TraceyJG 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team