If your bringing over your number from another network you can login to you IDMobile account and you'll be able to set your detail for your PAC. 

BUT if your number is an IDMobile number this is not possible until you port this number onto a different provider and then port it back onto IDMobile. 

IDMobile doesn't support IDMobile to IDMobile porting. 

Joe

Hi thanks for this I’ve moved from EE to ID mobile but logging in it’s asking for my id mobile and then it’s telling me my username and passwords are incorrect!  I just wanted a simple new phone and to keep my old number lol 

Hi ​@XDuffya99, 

Thank you for reaching out.

Please note that you are able to process switch on the app/website, please follow these steps:

• Log in to the iD Mobile app.
• Select Services.
• Choose Switch or Keep My Number.
• Select the option that applies to you:
• Transfer a number to iD Mobile (if you're joining from another network).
• Keep your current number (if you've obtained a PAC from your previous provider).
• Enter the requested information, including your PAC code and the number you wish to transfer.
• Review the details and submit the request.

Once submitted, you'll receive confirmation of the switch date. Number transfers normally complete on the agreed date and can take place at any time up to 10:00 PM. During this time, you may experience a temporary loss of service.

If you're unable to complete the process through the app, please contact our Live Chat Team and they'll be happy to assist.

Owethu