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Community Member
June 24, 2026
Question

i have no storage

  • June 24, 2026
  • 1 reply
  • 5 views

I am new to id mobile I got a contract iPhone 16 and I don’t seem to have any storage I can only put 1 or 2 apps on the phone I have tried buying iCloud storage has made no difference the phone is crap I had a  14 pro max before and could have quite few apps 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 25, 2026

    Hi ​@K james,

     

    Sorry to hear you're having issues with storage on your new iPhone 16.

     

    One thing to bear in mind is that if you've restored your new phone from a backup of your previous iPhone, a lot of your apps, photos, messages and files may have transferred across automatically, which can use up storage much more quickly than expected.

     

    Here are a few things that can help free up space:

    • Go to Settings > General > iPhone Storage to see exactly what's using the most space.
    • Enable Offload Unused Apps (Settings > App Store > Offload Unused Apps). This removes apps you don't use often but keeps their data.
    • Turn on Optimise iPhone Storage under Settings > Photos to reduce the amount of photo storage used on the device.
    • Review and delete old videos, screenshots and downloaded files, as these are often the biggest storage users.
    • Check Messages for large attachments by going to Settings > General > iPhone Storage > Messages.
    • Remove any downloaded music, podcasts, Netflix content or other offline media you no longer need.
    • Restart the phone after clearing space, as the storage calculation can sometimes take a little time to update.

     

    If you check Settings > General > iPhone Storage, it should give you a clear breakdown of what's taking up the space and where you can make the biggest savings.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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