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New Contributor
March 14, 2026
Question

I have not had my number transfered over

  • March 14, 2026
  • 3 replies
  • 66 views

I got to this network this week. I have a new number that I don't want . I would like to have my old number. I had a chat with customer services and the bot 😕 but nothing has changed .

    3 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    March 15, 2026

    Hi ​@Emilija5Kay 

    Did you use a PAC code to swap networks?

    If so, new SIMs come with a pre-determined number until the swap over / activation has been completed and then your previous number will be shown. You will get a ‘Welcome to iD Mobile’ email to confirm activation.

    If you didn’t use a PAC code then your old number will no longer be available.

    To talk to a person:-

    Contact Live Chat via the below link:-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    March 15, 2026

    I did use the PAC code but somehow the code was attached to another number that I have with them not the number I bought at the time. I did not know that was a possible 

    Decembersangel72
    Gold Contributor
    Gold Contributor
    March 21, 2026

    Hi ​@Emilija5Kay 

    This would only happen if you requested a PAC code whilst using the SIM in your phone that is connected to it (the SIM NOT the phone).
     

    Like I have stated, your best option is to contact the Live Chat.

    Good Luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.