i have not received a qr code for my esim

3 replies
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I have not received a QR code to activate my eSIM

Gemma M

iD Mobile Employee

Hi @Mgillam,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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Lee2603

New Contributor

I am in the same boat, I received my new phone yesterday and had to contact customer services who said I would receive my qr code for my esim, but have heard no more about this, so I have an iPhone 17 and cannot use it, please can someone help it's very frustrating

Owethu M

iD Mobile Employee

Hi @Lee2603,

We're very sorry to hear that you're experiencing the same issue, particularly as you've received your new iPhone 17 but are still unable to use it because you haven't received your eSIM QR code. We completely understand how frustrating this must be.

Please contact us via Live Chat, where our team can complete the necessary security checks, check the status of your eSIM request and assist you with getting the QR code issued.

We sincerely apologise for the inconvenience and appreciate your patience while we work to get your new phone connected.

Owethu