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EvieS
Community Member
Sep 22, 2026 3:21 PM UTC

I have ordered a new sim but couldn't update our address

I have ordered a replacement sim but couldn't update our address as the validation code went to the sim that doesn't work

    1 reply

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Sep 22, 2026 5:57 PM UTC

    Hi ​@EvieS 

     

    Thank you fpr getting in touch with us. 

     

    Please send us a private message via our socials (Facebook or Instagram) so that we can look into this for you.

     

    Thank you,

     

    Zandile 

    The iD Mobile Team 

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