New Contributor

i have questions about my new sim card

3 replies
23 views

I had switched my phone but I can see still old phone when I open my contact and I can’t change it. Also I can’t chance my IMessage namber for new one

Owethu M

iD Mobile Employee

Hi @Vikktoriaa,

I do apologise that you are facing issue after switching your number. Please visit the link below to resolve your issue:

How do I fix iMessage or FaceTime issues on my iPhone? | iD Mobile Community

Owethu

V

VikktoriaaAuthor

New Contributor

I did trying but it’s not working for my phone

Zandile M

iD Mobile Employee

Hi @Vikktoriaa

Please try the following steps:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

Thank you,

Zandile

The iD Mobile Team

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