Hi, I ordered my phone through Carphone Warehouse and got my PAC code so I could transfer my number and completed that through Carphone Warehouse before completing the order. I got my phone and it didn’t come with a sim or anything for an ESIM so I assumed ID would send a sim separately or an ESIM through email. My previous phone which had my number active on it is now inactive and I haven’t yet received any sort of sim. I now have no access to this number to set up an account for ID on the app. Im not sure what to do now as I haven’t received a sim and have no access to the number that’s being carried over. Can anyone advise ?

Hi @jameschadwick03We’re sorry to hear this.You would need a replacement eSIM.Please follow the steps on the linkbelow:Anika

I haven’t recoeved a sim and my phone isnt connected to the network

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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