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Question

I haven’t recoeved a sim and my phone isnt connected to the network

  • September 17, 2025
  • 1 reply
  • 69 views
J
Community Member

Hi,

 

I ordered my phone through Carphone Warehouse and got my PAC code so I could transfer my number and completed that through Carphone Warehouse before completing the order.

 

I got my phone and it didn’t come with a sim or anything for an ESIM so I assumed ID would send a sim separately or an ESIM through email.

 

My previous phone which had my number active on it is now inactive and I haven’t yet received any sort of sim. I now have no access to this number to set up an account for ID on the app.

 

Im not sure what to do now as I haven’t received a sim and have no access to the number that’s being carried over.

 

Can anyone advise ?

    1 reply

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • September 17, 2025

    Hi ​@jameschadwick03 

     

    We’re sorry to hear this. 

     

    You would need a replacement eSIM.

     

    Please follow the steps on the link below:

     

     

    Anika

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