Hi ​@Tdead 

Your best options to discuss this are:-

Contact iD Mobile customer services on 7777 from your iD Mobile handset (or 0333 003 7777 from another phone).

Call iD Mobile Sales: Contact the sales team at 0800 049 0250 (if the handset has been newly purchased from iD Mobile|)
 

Contact an advisor via Live Chat to discuss this (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also visit your nearest Currys store, where one of the in-store technicians can inspect your device to determine the cause of the charging issue. They'll then be able to advise you on the most appropriate next steps, including any available repair or replacement options if required.

Good luck x