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Community Member
lotti
Community Member
October 11, 2026
Question

I keep getting an error when i try to use my PAC code to switch to ID mobile

Im having trouble switching my old number to ID mobile. I have a PAC code and have entered it correctly with my old number and I keep getting an error message. Ive tried all the fixes but still cant get it to work.

      2 replies

      New Contributor
      Sasi7
      New Contributor
      October 12, 2026

      Me too. Keeps telling me there’s an error and to try again later. Still no joy after two days. 

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      October 13, 2026

      Hi ​@Sasi7 and ​@lotti,

       

      I've just sent you a private message to help get this sorted.

       

      To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

       

      You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

       

      We'll speak to you there.

       

      Thanks,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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