Hi ​@Tylercade12,

Just to explain, not all calls are included in your monthly allowance. Some numbers are classed as out-of-plan, such as certain service numbers, premium-rate numbers, international numbers and some non-geographic numbers.

To make these calls, you'll need to have a bill cap set above £0.00. If your bill cap is set to £0.00, the call may fail to connect even if you have plenty of minutes remaining in your allowance.

You can check or change your bill cap by:

• Logging in to the iD Mobile app or your online account.
• Going to Bills.
• Selecting Manage Bill Cap.
• Increasing it to a suitable amount (up to £75.00, depending on your account).

If you're unsure whether the number you're trying to call is classed as out-of-plan, let us know the type of number (for example, a landline, service number or international number) as well as tell us the first 6 digits of the number, and we'll be happy to advise.

Regards,

Gemma M

The iD Mobile Social Media Team