i keep trying to make calls and wont let me

1 reply
40 views

every time i make a call even tho ive got unlimited text n calls i get told ive ran out im up to date on payments so im very confused not the first times it happened

Gemma M

iD Mobile Employee

Hi @Tylercade12,

Just to explain, not all calls are included in your monthly allowance. Some numbers are classed as out-of-plan, such as certain service numbers, premium-rate numbers, international numbers and some non-geographic numbers.

To make these calls, you'll need to have a bill cap set above £0.00. If your bill cap is set to £0.00, the call may fail to connect even if you have plenty of minutes remaining in your allowance.

You can check or change your bill cap by:

Logging in to the iD Mobile app or your online account.
Going to Bills.
Selecting Manage Bill Cap.
Increasing it to a suitable amount (up to £75.00, depending on your account).

If you're unsure whether the number you're trying to call is classed as out-of-plan, let us know the type of number (for example, a landline, service number or international number) as well as tell us the first 6 digits of the number, and we'll be happy to advise.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.