New Contributor

i need a new e sim for my new phone. the instructions here don’t work

Tried following the instructions given for getting a new esim.. but it doesn’t work

iD Mobile Employee

Hi @Cycling seamstress,

I'm sorry to hear that the instructions we previously provided did not work.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,
Tashnieka

New Contributor

I used my eSIM once already trying to reset my phone and it didn’t work is there any chance of getting a new qr code and trying it again many thanks

iD Mobile Employee

Hi @Lillymay16

We do apologise for any inconvenience you may had with the e-sim, we would be happy to assist you regarding this.

We have sent you a private message via iD community and await your response.

Thank you,

Zubair

The iD Mobile Team

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3 replies