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Cycling seamstress
New Contributor
New Contributor
July 23, 2026
Question

i need a new e sim for my new phone. the instructions here don’t work

  • July 23, 2026
  • 3 replies
  • 38 views

Tried following the instructions given for getting a new esim.. but it doesn’t work 

    3 replies

    Tashnieka D
    iD Mobile Employee
    iD Mobile Employee
    July 23, 2026

    Hi ​@Cycling seamstress,

     

    I'm sorry to hear that the instructions we previously provided did not work.

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    We'll speak to you there.


    Thanks,
    Tashnieka

    New Contributor
    August 15, 2026

    I used my eSIM once already trying to reset my phone and it didn’t work is there any chance of getting a new qr code and trying it again many thanks 

    iD Mobile Employee
    August 17, 2026

    Hi ​@Lillymay16 

     

    We do apologise for any inconvenience you may had with the e-sim, we would be happy to assist you regarding this. 

    We have sent you a private message via iD community and await your response. 

     

    Thank you, 

    Zubair

    The iD Mobile Team

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