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Question

i need a new e sim for my new phone. the instructions here don’t work

  • July 23, 2026
  • 3 replies
  • 20 views

Cycling seamstress
New Contributor

Tried following the instructions given for getting a new esim.. but it doesn’t work 

3 replies

Tashnieka D
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2026

Hi ​@Cycling seamstress,

 

I'm sorry to hear that the instructions we previously provided did not work.

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


We'll speak to you there.


Thanks,
Tashnieka


  • New Contributor
  • August 15, 2026

I used my eSIM once already trying to reset my phone and it didn’t work is there any chance of getting a new qr code and trying it again many thanks 


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  • iD Mobile Employee
  • August 17, 2026

Hi ​@Lillymay16 

 

We do apologise for any inconvenience you may had with the e-sim, we would be happy to assist you regarding this. 

We have sent you a private message via iD community and await your response. 

 

Thank you, 

Zubair

The iD Mobile Team