Hi ​@Wayne1878 

Thank you for getting in touch with us.

Please can you confirm if you already have an account with us and if you’re looking to request a new eSIM? If so, you can do this easily through the iD Mobile app by following the steps below:

Log in – Open the iD Mobile app and sign in to your account
Go to Plan – Tap on the Plan section
Find SIM management – Scroll down and select SIM & Phone Management or Your SIM/eSIM
Request replacement – Tap Request a replacement SIM or eSIM
Select eSIM – Choose Get a replacement eSIM
Confirm – Follow the prompts to complete your request

Or you can send us a private message via our socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

Thank you,

Zandile m

The iD Mobile Team 

Yes

Hi ​@emilene 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team