Hi ​@londonlights1,

Thanks for your message, and sorry for the inconvenience.

As this is a public Community platform, we’re not able to process SIM replacement requests or account changes directly from here.

To get a physical SIM instead of your eSIM, you have two options, either visit any Currys store to collect a replacement SIM, or contact our Live Chat team who can arrange for a SIM to be sent to you: https://www.idmobile.co.uk/live-chat.

Just so you’re aware, for security reasons both options will require additional identity verification before a SIM can be issued. This may include a one-time passcode (OTP) sent to your device via text, and in some cases, photo ID such as a passport or driving licence.

Once verified, they’ll be able to get your physical SIM sorted for you.

Regards,

Gemma M

The iD Mobile Social Media Team