Community Member

I need a replacement e sim but I do not have acess to a sim or phone

5 replies
72 views

Hi, I accidentally deleted my Esim. I tried to request a new Esim through the app but it requires a phone number. My current phone number is no longer working since my previous carrier has been cancelled and this number has been transferred over to ID mobile. Can you please help me?

M

Michael Z

iD Mobile Employee

HI @nerizrp

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

Raymore

New Contributor

I accidentally deleted my esim, now i wanrt a replacement esim but can't access my nessages to.get pass code

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Michael Z

iD Mobile Employee

Hi @Raymore

It would be best to contact our Live Chat team at https://www.idmobile.co.uk/live-chat, and they will be able to assist you with generating a new eSIM for you.

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

Beadingcrafty

New Contributor

I need a replacement esim

Owethu M

iD Mobile Employee

Hi @Beadingcrafty,

Thank you for reaching out. Please note that Live chat would be the best to help in this situation or you can just a direct message via our social media platform.

Owethu