Community Member

i need a replacement sim card

3 replies
8 views

Could you please post me a replacement SIM card

Replacement SIM

Menasia.E

iD Mobile Employee

Hi @Megan4711,

Thank you for getting in touch.

You can obtain a replacement physical SIM card by visiting your nearest Currys store and bringing valid proof of identification along with proof of address.

Alternatively, we can arrange for a replacement SIM card to be posted to your registered address. Please note that delivery can take up to 2-3 working days.

If you would like a replacement SIM card sent to you, please contact our Live Chat team here: Live Chat Support | iD Mobile Network

We’ll be happy to help arrange this for you.

Thanks,

MenasiaE

The iD Mobile Social Media Team

M

Manjb

New Contributor

hi, i need a replacement sim as for some reason mines been blocked. sdo can i just walk into Currys with my ID and i get a new relpacement one?

Gemma M

iD Mobile Employee

Hi @Manjb,

Yes, you can visit a Currys store and pick up a replacement SIM card.

Once you have the replacement SIM, you'll need to contact our Customer Service Team via Live Chat so they can activate it on your account and transfer your number across.

You can contact them here: https://www.idmobile.co.uk/live-chat

Please remember to take some photo ID with you, as the store may ask for it.

Regards,

Gemma M
The iD Mobile Social Media Team

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