Community Member

i need another e sim sending to a different email address

1 reply
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my phone has been repaired and i cant access my icloud account and cant complte 2 factor step verifictaion as esim was wiped from teh phone. i need e sim sending to a different email

Owethu M

iD Mobile Employee

Hi @louise191,

I’m sorry you’re having difficulty accessing your iCloud account and completing the two-factor verification, especially as the eSIM was removed from your phone during the repair.

To arrange a replacement eSIM, you’ll need to contact us through our Live Chat. The team there can complete the necessary security checks and assist with issuing a replacement eSIM.

Please let the Live Chat adviser know that your original eSIM was wiped from the device and that you need a replacement eSIM. They’ll be able to guide you through the next steps.

Owethu