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i need help with my esim

  • June 3, 2026
  • 1 reply
  • 3 views
R
Community Member

Hi I am trying to change to an eSIM as my SIM card holder has stopped working.

I am unable to receive the access code. 
is there any way it could be sent to my email?

thanks James. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 4, 2026

    Hi ​@Roche James96,

     

    I am so sorry to hear of the issues that you are experiencing, however as this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 

     

    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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