Hi ​@Abdulsalam Alzuhairi 
 

I’m really sorry to hear you’ve lost your eSIM I understand how important it is to get back up and running as quickly as possible.

For security reasons, we’re unable to issue or send a replacement eSIM via this platform. To get a new eSIM issued, you’ll need to contact us directly through one of our secure channels.

How to get a replacement eSIM

Please reach out to us via:

• Live Chat: https://www.idmobile.co.uk/live-chat
• Facebook: https://www.facebook.com/idmobileuk
• Instagram: https://www.instagram.com/idmobileuk

Our team will:

• Verify your account securely
• Issue a new eSIM
• Guide you through downloading and activating it

Once again, I’m sorry for the inconvenience caused, but we’ll get this sorted for you as quickly as possible once you reach out on one of the channels above.

Thanks 👍

Owethu