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I need to cancel an old phone (my youngest sons) but dont have the number and its not been used for over a year.

B
Community Member

I was paying for my sons ID Mobile phone by direct debit. He left home for university 2 years ago and has since replaced his phone with a new one that he pays for himself. I recently noticed that Im still paying the monthly tariff so obviously i want to discontinue.

I cant cancel the contract on line as once i have entered the old number, a text is sent to that phone, which is no longer in use.

So i cancelled the Direct Debit but today received a final warning telling me to pay up (or else)

There doesn't seem to be any phone numbers that i can speak to someone about this.

HOW do I legitimately cancel this phone please? The contract shouldve rtun out over 12 months ago.

Best answer by Tom

Hi @BillysMurphysdad 

 

It’s worth noting that cancelling a direct debit would not cancel the plan you have, only the payments to it, missed payments may affect your credit rating.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • Answer
    • April 12, 2024

    Hi @BillysMurphysdad 

     

    It’s worth noting that cancelling a direct debit would not cancel the plan you have, only the payments to it, missed payments may affect your credit rating.

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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    A
    New
 Contributor
    • Adolphemax
    • New
 Contributor
    • 1 reply
    • December 11, 2024

    Hello! I’m in exactly the same situation, wanting to cancel an unused phone contract that I’m still paying a direct debit on. 

    I try to log on but have the same issue as https://community.idmobile.co.uk/members/billysmurphysdad-133831 as the phone number is no longer used.

    How do I go about cancelling the contract? Direct debit not yet cancelled.

    Thanks

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3790 replies
    • December 12, 2024

    Hey there ​@Adolphemax, sorry to hear that.

     

    Please drop our live-chat a message, and they’ll be able to get that cancelled for you:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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