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Community Member
April 28, 2026
Question

i need to speak to an agent

  • April 28, 2026
  • 1 reply
  • 63 views

I have excellent coverage, but no calls or recieved calls. 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 28, 2026

    Hi ​@Bealesy79,

     

    Sorry to hear you’re having trouble with calls.

     

    Here are a few quick things to try:

     

    For iPhone:

    • Turn Airplane Mode on for 30 seconds, then off
    • Go to Settings > Phone > Silence Unknown Callers and make sure it’s off
    • Check Settings > General > Software Update and install any updates
    • Reset network settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

     

    For Android:

    • Turn Airplane Mode on for 30 seconds, then off
    • Restart your phone
    • Check for software updates in Settings > Software Update
    • Reset network settings (usually under Settings > General Management > Reset)

     

    For both:

    • Make sure your bill isn’t overdue, as this can restrict services
    • Try your SIM in another phone (if possible) to rule out a handset issue

     

    If it’s still not working after this, please let us know so that we can look into the next steps of getting this resolved. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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