i need to speak to an agent

Hi ​@Bealesy79,

Sorry to hear you’re having trouble with calls.

Here are a few quick things to try:

For iPhone:

• Turn Airplane Mode on for 30 seconds, then off
• Go to Settings > Phone > Silence Unknown Callers and make sure it’s off
• Check Settings > General > Software Update and install any updates
• Reset network settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

For Android:

• Turn Airplane Mode on for 30 seconds, then off
• Restart your phone
• Check for software updates in Settings > Software Update
• Reset network settings (usually under Settings > General Management > Reset)

For both:

• Make sure your bill isn’t overdue, as this can restrict services
• Try your SIM in another phone (if possible) to rule out a handset issue

If it’s still not working after this, please let us know so that we can look into the next steps of getting this resolved. 

Regards,

Gemma M

The iD Mobile Social Media Team