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eevans71
Community Member
May 6, 2026

I purchased a phone contract with ID mobile which included a iphone 15. There is a problem with the phone and doesn’t charge properly

I purchased a phone contract with yourselves however there is a problem with the phone. It does not charge properly. I have tried a new charger but that didn’t help.

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    May 6, 2026

    Hi ​@eevans71, 

     

    Thank you for reaching out. I do apologise that the handset is faulty. Can you please confirm when the contract was taken out with iD Mobile. 

     

    Owethu

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