New Contributor

i requested a replacement sim card 2 weeks ago but i haven't received it yet. how to find out if it was sent and where?

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I requested a replacement SIM card 2 weeks ago but I haven't received it yet. How to find out if it was sent and where?

Geluk

Silver Contributor

You can get a new SIM at any CURRY’s outlet FOC.😄

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Gemma M

iD Mobile Employee

Hi @Stefan Genes,

I’m sorry to hear that your replacement SIM still hasn’t arrived after two weeks.

Please contact our Live Chat team so they can check your account, confirm the status of the replacement SIM and assist with arranging another one if required.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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S

Stefan GenesAuthor

New Contributor

I'm wondering if you can help instead of sending me to another department.

M

Marquerita T

iD Mobile Employee

Hi @Stefan Genes.

Thank you for your response. We are not able to arrange a replacement sim for you through this channel as we would need to access your account and request your verification.

Therefore, please contact our Live Chat team to have this done.

Alternatively, you can get a replacement sim from your nearest Curys store at no extra cost.

Thank,

Marquerita

The iD Mobile Team

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