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Community Member
Stephen 12345
Community Member
September 6, 2026

i rung up today to get my sim activated and its still not working

I rung up today about getting my sim activated to mqn on the phone said my phone would be working in an hour my phone is still not working 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 10, 2026

    Hi ​@Stephen 12345,

     

    I'm sorry to hear that your phone is still not working after being advised that the SIM activation would be completed within an hour.

     

    As the activation doesn't appear to have completed as expected, we'd recommend contacting our Customer Service Team via Live Chat so they can check the status of the activation and investigate further.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    We apologise for the inconvenience and hope the team can get this resolved for you as quickly as possible.

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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