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Community Member
RachGloss
Community Member
June 10, 2026
Question

I sent you a PAC but you’re showing a different number will be applied to the SIM you’re sending me.

Please can you confirm that I can keep my old number? It’s showing a different (new) number on my details. I am waiting for my SIM to arrive in the post. How can I edit my details correctly, please?

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
June 11, 2026

Hi ​@RachGloss,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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