I still have not received new eSIM email after 3 requests. | iD Mobile Community
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Question

I still have not received new eSIM email after 3 requests.

  • September 26, 2025
  • 1 reply
  • 64 views

I have a new phone and would like to transfer my number/eSIM to the new phone. I have requested a new eSIM card 3 times already and have not received any emails. I have checked my SPAM folder as well. Can you advise, please?

1 reply

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 27, 2025

Sorry to hear you are still struggling with this ​@DominikaZ 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.