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Active Contributor
DominikaZ
Active Contributor
September 26, 2025
Question

I still have not received new eSIM email after 3 requests.

I have a new phone and would like to transfer my number/eSIM to the new phone. I have requested a new eSIM card 3 times already and have not received any emails. I have checked my SPAM folder as well. Can you advise, please?

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    1 reply

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 27, 2025

    Sorry to hear you are still struggling with this ​@DominikaZ 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

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