My iD Mobile plan has been disconnected, but I urgently need to retain the mobile number associated with the account. I am currently living in Ghana and no longer have the physical SIM. The number is linked to my WhatsApp and other important accounts.

Please confirm the exact date the number was disconnected and whether it is still within the recovery/quarantine period. If possible, I would like either the number reactivated on a replacement eSIM or a PAC issued so that I can port the number to another UK network.