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lily3mm4
Community Member
Sep 23, 2026 1:42 PM UTC

i’ve switched my old number into this sim but it doesn’t seem to be connecting and is still using the other phone number 

i’ve switched my old number into this sim but it doesn’t seem to be connecting and is still using the other phone number 

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    Sep 23, 2026 5:54 PM UTC

    Hi ​@lily3mm4 
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

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