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Community Member
April 23, 2026
Question

i want my old number

  • April 23, 2026
  • 1 reply
  • 130 views

hey I just bought a id mobile sim but I want to keep my old number that I had w giffgaff how do I go about doing this

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 23, 2026

    Hi ​@olympiax1
     

    If you’re switching to iD Mobile and need help either through the app or Live Chat, here’s what to do:

     

    📱 Switch using the iD Mobile App

    If you already have your SIM:

    1. Log in to the iD Mobile app
    2. Go to the “Plan” section
    3. Tap “Switch to iD” or “Keep my number”
    4. Enter your details:
      PAC code (from your old network, if keeping your number)
      Or STAC code (if getting a new number)
    5. Select your switch date and confirm
    6. Wait for confirmation that your number transfer has started

    📌 Your PAC code can be requested by texting PAC to 65075 from your old SIM.

     

    💬 If you’re having issues (app not working or errors)

     

    If the app isn’t loading or you can’t complete the switch:

     

    👉 Use Live Chat here: https://www.idmobile.co.uk/live-chat

     

    Owethu