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Community Member
Sep 21, 2026 10:46 AM UTC
Question

i want to activate sim

i want to activate sim, cannot get onto app to do it on my phone, so need to do via laptop

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    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    Sep 22, 2026 4:18 AM UTC

    Hi ​@abbacy,

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    I’m sorry to hear you’re having trouble activating your SIM through the app.

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    As you’re unable to access the app on your phone, please contact our Live Chat team, who’ll be able to assist you with activating the SIM.

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    Regards,


    Gemma M
    The iD Mobile Social Media Team

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