i want to cancel my order before dispatching

I want to cancel my phone+sim before being dispatched

iD Mobile Employee

Hi @Tgribble,

I understand, you want to stop the order before it’s sent out.

To cancel a phone + SIM before dispatch, you usually need to act quickly, as once it’s been processed for shipping it can’t always be stopped.

Here’s what to do right away:

First, check your order status in your confirmation email or account to see if it still says “processing” or “dispatched”.

You can use iD Mobile live chat here to cancel or get urgent help:

Lamiya

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iD Mobile Employee

Hi @Tgribble,

Please confirm if the above information was sufficient or if you require further assistance?

Thanks,
Hosai

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2 replies