i want to transfer my number across

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I currently have an id account. I pressed upgrade and my new phone arrived today. I have put the new simple into my phone. How do I transfer my number across?

Gemma M

iD Mobile Employee

Hi @Squiggleb,

If you completed the order by selecting Upgrade through your existing iD Mobile account, your current number will automatically remain with you, so there’s no need to transfer it manually or use a PAC code.

If you were sent a new physical SIM with the upgrade, you can use this in your new phone. Once activated against your existing plan, your current iD Mobile number will remain the same.

If you find that the new SIM has a completely different number and your original account is still showing as eligible to upgrade, please let us know, as this could indicate that a new contract was taken out instead of an upgrade.

Regards,

Gemma M
The iD Mobile Social Media Team

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