New Contributor

i want to transfer my number across

3 replies
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I currently have an id account. I pressed upgrade and my new phone arrived today. I have put the new simple into my phone. How do I transfer my number across?

Gemma M

iD Mobile Employee

Hi @Squiggleb,

If you completed the order by selecting Upgrade through your existing iD Mobile account, your current number will automatically remain with you, so there’s no need to transfer it manually or use a PAC code.

If you were sent a new physical SIM with the upgrade, you can use this in your new phone. Once activated against your existing plan, your current iD Mobile number will remain the same.

If you find that the new SIM has a completely different number and your original account is still showing as eligible to upgrade, please let us know, as this could indicate that a new contract was taken out instead of an upgrade.

Regards,

Gemma M
The iD Mobile Social Media Team

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S

SquigglebAuthor

New Contributor

Hi Gemma, the new sim has a completely different number and my old account is still showing it's eligible for an upgrade. It looks like it's set up a new contract. Sarah

Gemma M

iD Mobile Employee

Hi @Squiggleb,

Thanks for confirming. As the new SIM has a completely different number and your original account is still showing as eligible for an upgrade, it does sound like the order has been processed as a new contract rather than an upgrade.

Unfortunately, we’re unable to transfer your existing iD Mobile number directly from your old plan onto the new iD Mobile contract.

If you want to keep your existing number, you’ll need to contact the point of sale where the new plan was purchased and arrange for the new contract to be returned/cancelled.

Once the return has been completed, you can then contact our Sales Team to process the upgrade correctly against your existing iD Mobile plan, allowing you to keep your current number.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.