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New Contributor
August 20, 2026

i want to unblock my phone

  • August 20, 2026
  • 3 replies
  • 18 views

I want to unblock my phone so I can use it abroad while on holiday with a local SIM card

    3 replies

    iD Mobile Employee
    August 20, 2026

    Hi ​@TomPhillips1994,

     

    Thank you for your message.

     

    Kindly note that our phones are not network locked, so you should be able to use your device abroad with a local SIM card without any issues.

     

    However, if your phone has been blocked or you are experiencing any difficulties using another SIM, we'd be happy to help. Please get in touch with us, and we'll be glad to assist you with checking the status of your device and, where applicable, guide you through the unblocking process.

     

    Thanks,

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    New Contributor
    August 20, 2026

    Please can you indicate how to get in touch? I have tried using the live chat but they have informed me that no iD phones are blocked and I should converse with local SIM card operators. Not very helpful.

    iD Mobile Employee
    August 20, 2026

    Hi ​@TomPhillips1994 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.