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Community Member
May 5, 2026
Solved

i wanted to keep my old number but when i phone out people dont recognise ot as me

  • May 5, 2026
  • 10 replies
  • 140 views

Why hasnt my old number transferred? I even had to set my account up with a new number? I wanted to keep my old one

Best answer by Steviezest

I contacted an agent at iD and they took the number I wanted to keep and the PAC number and sorted it out for me.  

10 replies

iD Mobile Employee
May 5, 2026

Hi ​@CamDav88,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

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New Contributor
June 18, 2026

Same issue for me.  Hope did you fix this? 

New Contributor
June 18, 2026

Why hasnt my old number transferred? I even had to set my account up with a new number? I wanted to keep my old one

I’m having the same issue for me also and I can’t access any of my online banking or anything else without getting access to my old phone number first. 

New Contributor
June 18, 2026

I contacted an agent at iD and they took the number I wanted to keep and the PAC number and sorted it out for me.  

Hosai W
iD Mobile Employee
iD Mobile Employee
June 21, 2026

Hi ​@Steviezest,

I am glad that this is now resolved for you, please feel free to reach out to us if you need any further issues.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Hosai W
iD Mobile Employee
iD Mobile Employee
June 21, 2026

Hi ​@MartinM1414,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
July 10, 2026

I have the same issue

 

Hosai W
iD Mobile Employee
iD Mobile Employee
July 10, 2026

HI ​@Gravy12171,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
September 5, 2026

This is happening to me too! How do I fix it?

iD Mobile Employee
September 8, 2026

Hi ​@JoWarnock.

 

Thank you for your post.

 

Can you please contact our team directly via Live Chat: https://www.idmobile.co.uk/live-chat so that our team can check if your mobile number has fully transferred over to us.

 

If you already received a confirmation text, can you please follow the steps below to do a network reset.

 

For an iPhone:

"Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified."

 

For an Android Phone: Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

 

Thanks,

Marquerita

The iD Mobile Team

 

 

 

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