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i wanted to keep my old number but when i phone out people dont recognise ot as me

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Why hasnt my old number transferred? I even had to set my account up with a new number? I wanted to keep my old one

switching

S

SteviezestAnswer

New Contributor

I contacted an agent at iD and they took the number I wanted to keep and the PAC number and sorted it out for me.

K

Kwanele Z

iD Mobile Employee

Hi @CamDav88,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Steviezest

New Contributor

Same issue for me. Hope did you fix this?

M

MartinM1414

New Contributor

Why hasnt my old number transferred? I even had to set my account up with a new number? I wanted to keep my old one

I’m having the same issue for me also and I can’t access any of my online banking or anything else without getting access to my old phone number first.

S

SteviezestAnswer

New Contributor

I contacted an agent at iD and they took the number I wanted to keep and the PAC number and sorted it out for me.

Hosai W

iD Mobile Employee

Hi @Steviezest,

I am glad that this is now resolved for you, please feel free to reach out to us if you need any further issues.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Hosai W

iD Mobile Employee

Hi @MartinM1414,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

Gravy12171

New Contributor

I have the same issue

Hosai W

iD Mobile Employee

HI @Gravy12171,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JoWarnock

New Contributor

This is happening to me too! How do I fix it?

M

Marquerita T

iD Mobile Employee

Hi @JoWarnock.

Thank you for your post.

Can you please contact our team directly via Live Chat: https ://www.idmobile.co.uk/live-chat so that our team can check if your mobile number has fully transferred over to us.

If you already received a confirmation text, can you please follow the steps below to do a network reset.

For an iPhone:

"Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified."

For an Android Phone: Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.