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I would like to keep my old phone number

  • May 29, 2026
  • 1 reply
  • 7 views
J
Community Member

I just received my sim  but why it is not my phone number which I would like to keep my old phone number and I did give my pack number when I was applied the sim

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 31, 2026

    Hi ​@Jingjing,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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