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Community Member
December 2, 2025

id changed my number, when i select to have the same

  • December 2, 2025
  • 1 reply
  • 82 views

I need live chat 

    1 reply

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    December 2, 2025

    Hi ​@Cora A

     

    I am so sorry to hear that your number has changed when you wanted to keep the same number you already had. 

     

    If you’re referring to a port in, the number you received with your new plan is just a temporary iD Mobile number. Once the port in is completed the number will change to the one you’ve requested to switch to iD Mobile. If you have not requested to port in your existing number yet, we’d be happy to assist you with porting in your number from your previous network provider. 

    Should you require further assistance with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the opportunity to put things right for you. 

     

    Anneline 

    The iD Mobile Team