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evan05
Community Member
September 4, 2026
Solved

id like to swap over to sim only as ive payed off my device in my contraxg nkw. is thag possible?

  • September 4, 2026
  • 3 replies
  • 29 views

id like to swap over to sim only as ive payed off my device in my contraxg nkw. is thag possible?

Best answer by Hosai W

Hi ​@evan05 


Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the upgrade issues.

If the handset is paid off the sim only deals will appear in the iD Mobile app and this is usually 24 days before the contract expiry date.

Thanks,
Hosai

3 replies

Hosai W
iD Mobile Employee
Hosai WAnswer
iD Mobile Employee
September 9, 2026

Hi ​@evan05 


Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the upgrade issues.

If the handset is paid off the sim only deals will appear in the iD Mobile app and this is usually 24 days before the contract expiry date.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
Katy22
New Contributor
September 24, 2026

It is passed that date

Gemma M
iD Mobile Employee
Gemma M
iD Mobile Employee
September 24, 2026

Hi ​@Katy22,

 

Yes, it may be possible to move onto a SIM-only plan once your handset contract has been completed.

 

Please contact our Sales Team via Live Chat, who can check the SIM-only options available to you and assist with changing your plan.

 

https://www.idmobile.co.uk/live-chat

 

Regards,


Gemma M
The iD Mobile Social Media Team

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