id like to swap over to sim only as ive payed off my device in my contraxg nkw. is thag possible?

3 replies
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Hosai WAnswer

iD Mobile Employee

Hi @evan05

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the upgrade issues.

If the handset is paid off the sim only deals will appear in the iD Mobile app and this is usually 24 days before the contract expiry date.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Hosai WAnswer

iD Mobile Employee

Hi @evan05

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the upgrade issues.

If the handset is paid off the sim only deals will appear in the iD Mobile app and this is usually 24 days before the contract expiry date.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K