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Community Member
Mark191181
Community Member
May 12, 2026

id mobile app closes when trying to keep my number

Every time I try to keep my number using the app, I put in the number I want to keep and then the PAC but as soon I click next the app closes everytime

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    May 12, 2026

    Hi ​@Mark191181,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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