ID Mobile contract iPhone 13 charging issue

3 replies
34 views

hi, i have problems charging my iphone 13 and need to press the canle upwards for it to charge. i have ruled out cable and plug priblems. will ID mobile change my phone if it is over 1 year since my contraxt start?

Owethu M

iD Mobile Employee

Hi @Terence Williams,

Thank you for reaching out.

We’re sorry to hear that you’re experiencing issues charging your iPhone 13, especially as you have already checked and ruled out the charging cable and plug being the cause.

Having reviewed the information provided, please note that the handset is now outside of the standard returns period. As the issue appears to be related to the handset itself, we would recommend taking the device to your nearest Currys store so it can be inspected by a technician.

The technician will be able to assess the fault and advise on the next steps available, including whether a repair or another option is required.

Please note that we are unable to confirm at this stage whether any costs would apply, as this will depend on the outcome of the inspection and the technician’s assessment.

Owethu

T

Terence WilliamsAuthor

New Contributor

Ok, thanks. I’ll take it to curry’s when I am next in Harlow

Gemma M

iD Mobile Employee

Hi @Terence Williams,

You're very welcome, and thanks for your understanding.

Hopefully Currys will be able to get everything checked over for you. If you need any further assistance afterwards, please don't hesitate to get back in touch, we'll be happy to help.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.