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Community Member
May 24, 2026

id mobile SIM wont work in iphone 11

  • May 24, 2026
  • 1 reply
  • 24 views

Current SIM card wont work in an iphone 11 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 25, 2026

    Hi ​@samfin90,

     

    I am so sorry to hear your current SIM isn’t working in your iPhone 11.

     

    Please try the following steps:

    • Turn the iPhone OFF and back ON again
    • Remove the SIM and reinsert it, making sure it sits correctly in the tray
    • Go to Settings > Mobile Service / Cellular
    • Check that Mobile Data is switched ON
    • Go to Settings > Mobile Service > Network Selection
    • Make sure Automatic is enabled
    • Turn Airplane Mode ON for 30 seconds, then switch it OFF
    • Check for a Carrier Settings Update:
      • Go to Settings > General > About
      • Wait 30 seconds to see if an update prompt appears

     

    If there is still no service, try a Network Reset:

    • Go to Settings > General
    • Tap Transfer or Reset iPhone
    • Tap Reset
    • Select Reset Network Settings

     

    Please note this removes saved WiFi passwords and Bluetooth connections.

     

    If the SIM still doesn’t work afterwards, try the SIM in another device if possible. If the issue follows the SIM, please contact our Live Chat team as a replacement SIM may be needed: https://www.idmobile.co.uk/live-chat

     

    We hope this helps get you connected.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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