id mobile SIM wont work in iphone 11

Hi ​@samfin90,

I am so sorry to hear your current SIM isn’t working in your iPhone 11.

Please try the following steps:

• Turn the iPhone OFF and back ON again
• Remove the SIM and reinsert it, making sure it sits correctly in the tray
• Go to Settings > Mobile Service / Cellular
• Check that Mobile Data is switched ON
• Go to Settings > Mobile Service > Network Selection
• Make sure Automatic is enabled
• Turn Airplane Mode ON for 30 seconds, then switch it OFF
• Check for a Carrier Settings Update:
  • Go to Settings > General > About
  • Wait 30 seconds to see if an update prompt appears

If there is still no service, try a Network Reset:

• Go to Settings > General
• Tap Transfer or Reset iPhone
• Tap Reset
• Select Reset Network Settings

Please note this removes saved WiFi passwords and Bluetooth connections.

If the SIM still doesn’t work afterwards, try the SIM in another device if possible. If the issue follows the SIM, please contact our Live Chat team as a replacement SIM may be needed: https://www.idmobile.co.uk/live-chat

We hope this helps get you connected.

Regards,

Gemma M

The iD Mobile Social Media Team