HI ​@Sidnei 

Can you please add what phone make/model both you and your partner have.

Are they on the iD Mobile 4G supported list?

To check if others can contact you, can you ask a family member or friend to do so (same and/or different network)?

Have you received the ‘Welcome to iD Mobile’ email to show that your numbers have been successfully ported over to iD Mobile? 

Can you use your data?

Have you checked your phones settings?

Did you check the coverage in your area?
https://www.idmobile.co.uk/help-and-support/coverage

Any extra information will help to narrow down where the problem may lie.

Good luck x





 

Nothing worked and we are paying for something is not working actually both of us here 

Hi ​@Sidnei,

I’m really sorry you and your partner are both going through this. I can completely understand how worrying that is, especially after switching over and expecting everything to work straight away.

Let’s narrow this down properly and get you both connected.
 

First, can you please try this on both phones:

Turn Airplane Mode ON for 30 seconds, then OFF again
Restart both phones completely
Go to Settings → Mobile Data → Network Selection → set to Automatic
 

Then check if either of you can:

Make a call
Receive a call
Use mobile data without Wi-Fi

This helps us see if it’s a full network issue or a call/porting issue.

If everything still fails after this, it may be a provisioning issue on both accounts, and we’ll need to escalate it so the network team can refresh your line settings.

Lamiya