Skip to main content
Community Member
August 23, 2026
Question

im not able to get a replacement esim because it requires a txt message. my phon is broken and im unable to read it

  • August 23, 2026
  • 1 reply
  • 6 views

Unable to recieve txt message. Broken phone. Need new esim which requires a code from txt message 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 23, 2026

    Hi ​@Kylehb

     

    Thank you for reaching out, and I'm sorry to hear that your phone is broken and you're unable to receive the text message needed to request a replacement eSIM. I understand how frustrating this must be.

     

    As you're unable to receive the verification code, please contact us via Live Chat. Our team can complete the necessary security checks using an alternative verification process and assist you with arranging a replacement eSIM.

     

    We apologise for the inconvenience and appreciate your patience while we work to get your service restored.

     

    Owethu