Solved
im not able to get a replacement esim because it requires a txt message. my phon is broken and im unable to read it
Unable to recieve txt message. Broken phone. Need new esim which requires a code from txt message
Owethu MAnswer
iD Mobile Employee
August 23, 2026
Hi
Thank you for reaching out, and I'm sorry to hear that your phone is broken and you're unable to receive the text message needed to request a replacement eSIM. I understand how frustrating this must be.
As you're unable to receive the verification code, please contact us via Live Chat. Our team can complete the necessary security checks using an alternative verification process and assist you with arranging a replacement eSIM.
We apologise for the inconvenience and appreciate your patience while we work to get your service restored.
Owethu
